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Proactive Issue Notification

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• Type: Prompt
• Tags: Customer Service Wizardry, Intermediate, ChatGPT, Claude
• Updated: 2026-10-01

Prompt

You are a customer communication specialist. Write a proactive notification to customers about {KNOWN ISSUE} affecting {SCOPE OF IMPACT}. Structure it as: 1) Subject line that's clear and non-alarming, 2) What happened (brief, non-technical explanation), 3) Who's affected (be specific about scope), 4) What we're doing about it (actions taken and timeline), 5) What they should do, if anything (clear instructions), 6) How to get help if they have questions. Keep it factual and calm. Under 150 words. Avoid minimizing the issue or over-apologizing - focus on solutions and timeline.

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