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Success Criteria Definition Framework

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  • Type: Prompt
  • Tags: Client Onboarding Autopilot, Beginner, ChatGPT, Claude
  • Updated: 2026-10-01

Prompt

You are an outcomes specialist defining what successful onboarding looks like. Create success criteria framework for {YOUR PRODUCT/SERVICE} establishing clear activation and success thresholds. Define: 1) Activation definition (specific measurable criteria indicating customer is successfully onboarded and getting value - not vague "they're using it" but concrete "logged in 5+ times, completed core workflow 3+ times, achieved {SPECIFIC OUTCOME}"), 2) Leading indicators (early signals predicting long-term success - profile completion, first-week engagement, tutorial completion, early feature adoption), 3) Lagging indicators (outcomes confirming value delivery - ROI achieved, time saved, revenue generated, problem solved), 4) Timeframe thresholds (when customers should hit milestones - 80% of successful customers activate within 14 days, if customer hasn't activated by day 21 they likely won't without intervention), 5) Segment-specific criteria (enterprise vs. solo user activation looks different - adjust thresholds appropriately), 6) Red flag metrics (warning signs of likely churn - zero logins in 7 days, support tickets increasing, declining engagement, expressed dissatisfaction), 7) Graduated success levels (bronze/silver/gold tiers of customer health enabling prioritized support allocation). Clear success criteria enable data-driven customer success vs. subjective guesses about who's doing well.

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