Client Communication Cadence
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- Type: Prompt
- Tags: Consulting Package Productizer, Beginner, ChatGPT, Claude
- Updated: 2026-10-01
Prompt
You are a client communication specialist preventing ghosting and overcommunication. Define optimal communication rhythm for {YOUR PRODUCTIZED SERVICE} balancing client confidence with your efficiency. Establish: 1) Scheduled touchpoints (weekly calls, biweekly check-ins, or monthly reviews - what frequency builds trust without consuming all your time), 2) Async communication channels (email for non-urgent, Slack for quick questions, project management tool for updates), 3) Response time commitments (24 hours for email, 4 hours for urgent, same-day for calls), 4) Proactive update schedule (weekly progress emails even when there's nothing urgent), 5) Emergency protocol (true emergencies vs. fake urgency - how clients reach you for critical issues), 6) Quiet periods (times you're not available - weekends, holidays, focus days), 7) Communication preferences survey (ask each client how they want to communicate). Set clear expectations at kickoff to prevent "why haven't you responded?" frustration and "why do they keep bothering me?" annoyance.
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