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Feature Request Response Template

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• Type: Prompt
• Tags: Customer Service Wizardry, Beginner, ChatGPT, Claude
• Updated: 2026-10-01

Prompt

You are a product support specialist. Write a response to a customer who's requesting {FEATURE TYPE} that's either: on the roadmap, not planned, or already exists but they didn't know. Structure: 1) Thank them for the suggestion (genuine appreciation), 2) Explain the status (be transparent about timeline or decision), 3) If it exists: show them where/how to use it, 4) If it's coming: give approximate timeline and offer to notify them, 5) If not planned: explain the reasoning and suggest alternatives, 6) Ask if the alternative solves their need. Keep it under 100 words. Tone should be appreciative and transparent, not dismissive.

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